1. Introduction

Textworkers, LLC (“Textworkers,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and proprietary information you share with us. This Privacy Policy explains what information we collect, how we use it, and our strict commitment to never selling or sharing your data.

By using our website at https://textworkers.com (the “Website”) or utilizing our content writing services, you consent to the data practices described in this policy.

2. Our Zero-Sale Guarantee

We do not share, sell, rent, trade, or disclose your personal information or project details to any third party at any time or for any reason.

Your data is used solely for the purpose of communicating with you, processing your payments, and fulfilling your content orders. We are a premium service provider, not a data broker.

3. Information We Collect

To provide our services, we collect specific information through our secure order forms and consultation requests.

A. Personal Information
When you place an order or request a consultation, we collect:

• Full Name
• Email Address
• Phone Number (optional)
• Company Name and Website URL

B. Project & Proprietary Information
We collect details necessary to write your content, including:

• Content briefs, outlines, and style guides.
• Target audience data and buyer personas.
• Strategic goals, tone of voice preferences, and keywords.
• Attached files (templates, reference documents).

C. Payment Information
We do not store your credit card numbers or bank account details on our servers. All financial transactions are processed securely through third-party payment processors (PayPal or Amazon Pay). We only receive confirmation that payment has been made.

4. How We Use Your Information

We use the information we collect strictly for operational purposes:

• Service Delivery: To create and deliver the content you ordered.
• Communication: To send proposals, quotes, invoices, and completed drafts.
• Customer Support: To address revision requests or answer questions regarding your project.
• Transaction Processing: To facilitate secure payments for our services.

5. Trusted Operational Partners

While we never sell or share data with marketers, we do utilize specific trusted software infrastructure to function. Data is transferred to these providers solely to execute the action you requested:

• Formspree: Used to securely transmit your order details and consultation requests from our Website to our project management team.
• PayPal / Amazon Pay: Used to securely process your payments. These processors adhere to PCI-DSS standards.

These providers are authorized to use your personal information only as necessary to provide these specific services to us.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure.

• Our Website utilizes Secure Sockets Layer (SSL) encryption protocol.
• Project files are stored on secure, private systems accessible only by authorized Textworkers staff and the specific writers assigned to your project.
• We adhere to strict confidentiality agreements as outlined in Section 8 of our Terms of Service.

7. Cookies and Tracking

Our Website may use "cookies" to help personalize your online experience (e.g., remembering your preferences on our forms). You have the ability to accept or decline cookies through your browser settings. We do not use cookies to track your activity across other websites or for third-party advertising networks.

8. Third-Party Links

Our Website may contain links to other websites (e.g., software awards sites or media features). We are not responsible for the privacy practices or content of such other sites. We encourage you to read the privacy statements of any other site that collects personally identifiable information.

9. Children Under Thirteen

Textworkers does not knowingly collect personally identifiable information from children under the age of thirteen. As stated in our Terms of Service, you must be at least 18 years old to use our Services.

10. Changes to this Policy

Textworkers will occasionally update this Privacy Policy to reflect company and customer feedback or legal requirements. We encourage you to periodically review this Statement to be informed of how Textworkers is protecting your information.

11. Contact Information

Textworkers welcomes your questions or comments regarding this Privacy Policy.

Textworkers, LLC
Heath Starkey, Owner
19109 W Catawba Ave Ste 200
Cornelius, North Carolina 28031

Email: info@textworkers.com
Phone: 1-800-571-0565
Website: https://textworkers.com

Your privacy is our priority.