Terms of Service

1. Overview of Services

Textworkers provides premium human-written content, custom turnkey web development, and digital marketing architecture. Our content is created exclusively by professional U.S.-based writers, and our web development is engineered by specialized digital architects. We partner with major brands, public entities, agencies, solopreneurs, affiliate marketers, and online publishers to scale digital presence.

2. Eligibility & Account Security

To use our Services, you must be at least 18 years old and capable of entering into binding agreements. Upon engagement, clients are granted access to a secure digital Client Portal.

• Portal Access: You are responsible for maintaining the confidentiality of your portal credentials.
• Network Teams: You may invite colleagues to your workspace. You are responsible for the permissions granted to, and actions taken by, any authorized user within your network dashboard.
• Communications: All official project milestones, revision requests, and direct communications with your Account Director must take place within the secure portal to ensure quality tracking.

3. Ordering, Scoping, and Secure Invoicing

We provide tailored solutions via structured proposals rather than generic checkouts. Engagement proceeds as follows:

• Consultation & Scoping: Engagement begins with a consultation or project brief submission. Following this, a custom scope of work and invoice are generated and uploaded directly to your Client Portal.
• Secure Payment: We utilize secure third-party payment processors to handle all transactions directly through your encrypted dashboard. Work strictly begins only upon the fulfillment of the invoice.
• No Hidden Contracts: Services are provided on a per-order or authorized retainer basis. There are no recurring obligations unless a specific retainer model is explicitly agreed upon and authorized by the Client.

4. Delivery and The Review Window

Upon completion, deliverables are uploaded to your Client Portal. Clients are provided a dedicated review window (as specified in your project scope) to inspect, request revisions, and approve the assets. If no action is taken before the review window expires, the campaign is automatically marked as approved and closed.

5. Revision Policy & Quality Guarantee

We stand behind the quality of our engineering and writing.

• Content Revisions: Every content order includes unlimited free revisions to ensure your complete satisfaction. Revisions are executed promptly by your original writer to maintain tonal consistency.
• Web Development Revisions: Web design and development projects include structured revision rounds as defined in your specific project scope to ensure pixel-perfect deployment.
• Requesting Edits: All revisions must be requested directly through the Campaign Manager inside your portal prior to the expiration of the review window.

6. Refund Policy

Due to the bespoke, labor-intensive nature of our human-led writing and custom web development, all payments are final and non-refundable. Refunds are considered at our sole discretion only in the event that ordered assets are not delivered within the agreed timeframe due to a direct failure on the part of Textworkers.

7. Intellectual Property & Digital Assets

Written Content Ownership

Upon full payment and final approval of the deliverables, you receive complete ownership, copyright, and unrestricted rights to the delivered written content.

Web Design & Code Ownership

For turnkey web development projects, the final custom semantic HTML, CSS, interactive forms, and compiled front-end code become your exclusive property upon full payment. Textworkers retains ownership of underlying proprietary, pre-existing frameworks, backend routing scripts, or generalized tools used to build the site, granting you a perpetual, non-exclusive, royalty-free license to use those underlying components as integrated into your final product.

Client Materials

You warrant that any materials you provide (briefs, brand cards, logos, outlines, source code) do not infringe upon third-party rights and agree to indemnify Textworkers against any related claims.

8. Confidentiality

We treat all project details, brand identity cards, internal portal communications, and client data as strictly confidential. Textworkers will never disclose your proprietary information to third parties except as required to fulfill your specific order, process secure payments, or comply with the law.

9. Termination

We reserve the right to suspend portal access and services for non-payment, severe violation of these Terms, or misuse of our digital infrastructure. You may stop using our Services at any time by notifying your Account Director.

10. Limitation of Liability

To the fullest extent permitted by law, Textworkers shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our copy or code. Our total liability shall under no circumstances exceed the amount paid by you for the specific Services in question.

11. Indemnification

You agree to indemnify and hold harmless Textworkers, its directors, employees, and agents from any claims, damages, or legal fees arising from your direct use of the Services, publication of the content, or violation of these Terms.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas. Any disputes shall first be addressed through good-faith negotiation with your Account Director. Unresolved disputes will be settled by binding arbitration in El Paso, Texas, under the rules of the American Arbitration Association.

13. Changes to These Terms

We may update these Terms periodically to reflect updates in our digital offerings or portal mechanics. Continued use of the Services or the Client Portal after posting constitutes acceptance of the updated Terms.